Refund policy

We want you to love your Just Nutritive hair and skin care products. If for any reason you are not satisfied with your purchase, you can return it for a refund under the terms below.

30-day return window

  • Returns are accepted within 30 days from the date of delivery (not the purchase date).
  • Products returned after 30 days will not be accepted and will be sent back at the sender’s expense.

Return conditions

  • Products must be at least 75% full to qualify for a refund. Empty or nearly empty containers are not eligible.
  • Sample sizes and trial products are not eligible for returns or refunds.
  • We do not offer exchanges, only refunds for eligible returns.

How to return an item

  1. Download and print our return form: Return form (PDF)
  2. Include the completed form with a copy of your packing slip, invoice or order confirmation email.
  3. Ship your return to:
    Just Natural Products LLC
    Customer Care Returns
    2021 High Ridge Road
    Boynton Beach, FL 33426
  4. For your protection, we recommend a trackable shipping method (UPS, FedEx, or USPS with tracking and insurance).

Return shipping costs are paid by the customer. We do not provide prepaid return labels.

Refunds

  • Please allow 5 to 7 business days for us to process your return once we receive it.
  • Refunds are issued to your original payment method only.
  • We will email you when your refund is issued.
  • Your bank or card issuer may take 5 to 10 business days to show the refund on your statement.
  • Original shipping charges are not refundable.

Damaged or incorrect orders

If your order arrives damaged, defective or incorrect, contact us within 48 hours (2 business days) of delivery:

  • Email customerservice@justnutritive.com with your order number and photos of the items and packaging.
  • Keep all boxes and packing materials, since the carrier may need to inspect them.

If damage is not reported within 48 hours, we may not be able to file a carrier claim or send a replacement.

Items not eligible for return

  • Products purchased from unauthorized retailers
  • Products without proof of purchase from Just Nutritive
  • Items marked as “Final Sale” or “Non-Returnable”
  • Gift cards or promotional items

Just Natural Products LLC reserves the right to refuse returns that do not meet these requirements or that show signs of excessive use, tampering or contamination. We may update this policy at any time, and changes take effect when they are posted on our website.

Questions

Phone: 1-800-936-2119 (Monday to Friday, 7:30 AM to 3:30 PM ET)
Email: customerservice@justnutritive.com
Full details: https://justnutritive.com/pages/returns