Shipping Policy

DOMESTIC SHIPPING (United States)

Free Shipping Offer

FREE Ground Shipping on orders $45.00+

  • Applies to all U.S. addresses, including Alaska, Hawaii, Puerto Rico and U.S. territories

  • $45.00 threshold based on subtotal AFTER discounts, BEFORE taxes

  • Automatically applied at checkout when threshold is met

Standard Shipping Rates

Orders under $45.00: Flat rate $3.99 via USPS Ground Delivery

Processing Time

  • Orders typically ship within 1-2 business days

  • Orders placed on weekends/holidays processed next business day

  • Processing may be delayed during peak seasons or promotions

  • You'll receive email confirmation with tracking once shipped

Estimated Delivery Times (Continental U.S.)

  • Standard Shipping: 4-6 business days after shipment

  • Note: Delivery times are estimates only and not guaranteed

  • Delays may occur due to weather, carrier issues, or high volume periods

Shipping Restrictions

  • Free shipping applies to all U.S. addresses, including Alaska, Hawaii, Puerto Rico and U.S. territories

  • No shipping to P.O. Boxes for certain products (will be noted at checkout)

  • We reserve the right to upgrade or change shipping methods to ensure timely delivery

INTERNATIONAL SHIPPING

Countries We Ship To

  • United Kingdom

  • Canada

  • Australia

Not seeing your country? Contact customerservice@justnutritive.com

International Shipping Rates

  • NO free international shipping available

  • Rates calculated at checkout based on destination and weight

  • Shipped via USPS First Class International

  • Shipping costs are non-refundable

Processing & Delivery Times

  • Processing: 1-2 business days

  • Estimated Delivery: 7-21 business days after shipment

  • Note: These are estimates only - customs processing may cause additional delays

CUSTOMS, DUTIES & TAXES (International Orders)

IMPORTANT - BUYER'S RESPONSIBILITY:

YOU (the recipient) are responsible for ALL customs fees, duties, taxes, and import charges imposed by your country.

These charges are:

  • NOT included in our product prices or shipping costs

  • Determined by your destination country's customs office

  • Collected upon delivery or by your local customs office

  • Non-refundable if you refuse the package

Before You Order Internationally

  1. Research import fees - Contact your local customs office

  2. Understand delays - Customs can add days/weeks to delivery

  3. Provide accurate information - Complete address and phone number required

  4. Be available - Customs may contact you for payment or information

Important International Shipping Terms

  • The recipient is the importer of record

  • Must comply with all destination country laws and regulations

  • We cannot mark packages as "gifts" to avoid customs (this is illegal)

  • We cannot declare lower values to reduce fees (this is fraud)

  • We have no control over customs fees or processing times

Refused/Abandoned International Packages

If you refuse delivery due to customs fees:

  • Original shipping charges are non-refundable

  • Product cost refunded minus any return shipping fees

  • We are not responsible for packages abandoned at customs

ORDER TRACKING

How to Track Your Order

  1. Check your shipping confirmation email for tracking number

  2. Click the tracking link in your email, or

  3. Visit the appropriate tracking site:

For Domestic Orders:

For International Orders:

Tracking Issues

  • Allow 24-48 hours after shipment for tracking to update

  • International tracking may have limited updates once package leaves U.S.

  • Contact us if no updates after 5 business days

LOST, DAMAGED, OR STOLEN PACKAGES

Lost Packages

  • Domestic: We'll investigate after 10 business days from shipment

  • International: We'll investigate after 30 business days from shipment

  • We'll work with carrier to locate package

  • Replacement/refund issued after carrier confirms loss

Damaged Packages

  • Report within 48 hours of delivery

  • Take photos of damage (box and contents)

  • Keep all packaging for carrier inspection

  • Email photos to customerservice@justnutritive.com

Stolen Packages

  • Packages marked "delivered" by carrier are customer's responsibility

  • We recommend:

    • Using a secure delivery location

    • Requiring signature for delivery

    • Installing package security cameras

    • Using package lockboxes

SHIPPING ADDRESS REQUIREMENTS

Accurate Information is Critical:

  • Provide complete, accurate shipping address

  • Include apartment/suite numbers

  • Provide valid phone number for delivery issues

  • We're not responsible for delays from incorrect addresses

Address Changes

  • Contact us immediately if address needs updating

  • Once shipped, address changes may incur additional fees

  • We cannot guarantee address changes after shipment

HOLIDAY SHIPPING & PEAK SEASONS

During peak seasons (November-January):

  • Order early to ensure timely delivery

  • Processing may take 3-5 business days

  • Carrier delays are common

SHIPPING RESTRICTIONS & COMPLIANCE

Product Restrictions

  • Some products may have shipping restrictions

  • Certain ingredients may be prohibited in some countries/states

  • We comply with all shipping regulations

  • Orders may be cancelled if restrictions apply

Weather & Natural Disasters

  • Severe weather may delay shipments

  • We're not responsible for weather-related delays

  • Track your package for real-time updates

CONTACT US

For shipping questions or concerns:

Email: customerservice@justnutritive.com
 Phone: 1-800-936-2119
 Hours: Monday-Friday, 7:30 AM - 3:30 PM EST

Mailing Address:
 Just Natural Products LLC
 2021 High Ridge Road
 Boynton Beach, FL 33426

POLICY UPDATES

We reserve the right to modify this shipping policy at any time. Changes effective immediately upon posting to our website.