Payment Methods

ACCEPTED PAYMENT METHODS

Credit & Debit Cards

We accept the following cards for online and phone orders:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

We accept U.S. and international cards. Your billing address must match the address on file with your card issuer.

Digital Wallets

  • Shop Pay
  • PayPal - Verified accounts only
  • PayPal billing address must match shipping address for first-time customers
  • Apple Pay
  • Google Pay
  • Amazon Pay

Pay Over Time

Eligible orders can be split into smaller payments at checkout with Shop Pay Installments or Afterpay, where available. The options you qualify for and their terms are shown on the product page and at checkout. Approval is up to the provider.

Money Orders

We accept U.S. Postal Money Orders and bank money orders for mail-in orders.

Requirements for Money Order Payment:

  1. Download and complete our Money Order Form
  2. Make payable to: Just Natural Products LLC
  3. Include completed form with your money order
  4. Mail to address below (see Money Order Instructions)

PAYMENT METHODS NOT ACCEPTED

We do NOT accept:

  • Personal or business checks
  • Cash (never send cash through mail)
  • Wire transfers
  • Cryptocurrency
  • Layaway plans
  • Purchase orders
  • COD (Cash on Delivery)

PAYMENT SECURITY

How We Protect Your Information

  • All transactions processed through SSL-encrypted secure servers
  • PCI-DSS compliant payment processing
  • We do not store complete credit card numbers
  • CVV codes are never stored
  • Transactions verified through address verification (AVS)

Fraud Prevention

We reserve the right to:

  • Verify all payment information before processing
  • Request additional documentation for high-value orders
  • Cancel orders that fail security verification
  • Report fraudulent attempts to appropriate authorities

MONEY ORDER INSTRUCTIONS

How to Order with Money Order

Step 1: Calculate Your Total

  • Product subtotal
  • Plus shipping charges (see our Shipping Policy)
  • Plus applicable sales tax (Florida residents only)
  • Money order must be for exact amount

Step 2: Obtain Money Order

  • Purchase from USPS or your bank
  • Make payable to: Just Natural Products LLC
  • Amount must be in U.S. dollars

Step 3: Complete Required Form

  • Download Money Order Form Here (PDF)
  • Fill out completely - incomplete forms will delay processing
  • Include your order details and contact information

Step 4: Mail Your Payment

Send to:
Just Natural Products LLC
Attn: Customer Care - Money Order
2021 High Ridge Road
Boynton Beach, FL 33426

Step 5: Processing

  • Allow 7-10 business days for mail delivery
  • Order processes within 2 business days of receipt
  • You'll receive email confirmation when order ships

Important Money Order Information

  • DO NOT send money order without completed form
  • DO NOT send cash or coins
  • Keep your money order receipt until order is received
  • Orders not processed without complete payment and form
  • Overpayments refunded via company check
  • Underpayments will delay order until resolved

BILLING INFORMATION REQUIREMENTS

Required Information

All orders require:

  • Complete billing address matching card/PayPal account
  • Valid phone number
  • Valid email address for order confirmation

Billing/Shipping Address Mismatch

If shipping address differs from billing address:

  • Additional verification may be required
  • First-time customers may need to provide additional documentation
  • Orders may be delayed for security verification

PAYMENT PROCESSING

When Payment is Charged

  • Credit/Debit Cards and Digital Wallets (Shop Pay, Apple Pay, Google Pay, Amazon Pay): Charged when you place your order
  • PayPal: Charged immediately at checkout
  • Money Orders: Processed upon receipt
  • Shop Pay Installments and Afterpay: Payments follow the schedule you accept at checkout

Authorization Holds

  • If a payment attempt is declined, your bank may still show a temporary pending charge
  • Pending charges usually disappear within 3-5 business days
  • Contact your bank for specific hold policies

SALES TAX

  • Florida residents: Sales tax added as required by law
  • Tax calculated on subtotal plus shipping
  • Tax-exempt customers must provide valid exemption certificate

CURRENCY

  • Prices are shown in U.S. dollars (USD) in the U.S. and in your local currency in Canada (CAD), the United Kingdom (GBP) and Australia (AUD)
  • International customers responsible for currency conversion fees
  • Exchange rate determined by your payment provider

DECLINED PAYMENTS

Common Reasons for Decline

  • Incorrect billing address
  • Insufficient funds
  • Card expired
  • Daily spending limit exceeded
  • Your card issuer blocked an online or international purchase

What to Do if Payment Declined

  1. Verify all information is correct
  2. Contact your bank or card issuer
  3. Try alternative payment method
  4. Contact our customer service for assistance

REFUNDS

  • Refunds issued to original payment method only
  • Credit card refunds: 5-10 business days to appear
  • PayPal refunds: 3-5 business days
  • Money order purchases: Refunded via company check (10-15 business days)
  • Shop Pay Installments and Afterpay: Refunded through the provider, which updates your payment plan

See our Return Policy for complete refund information

DISPUTES & CHARGEBACKS

Before initiating a chargeback:

  • Please contact us first at customerservice@justnutritive.com
  • Most issues resolved within 24-48 hours
  • Chargebacks may result in order cancellation and account suspension

GIFT CARDS

  • Gift cards available for purchase
  • No expiration date
  • Non-refundable
  • Cannot be redeemed for cash
  • Lost or stolen cards not replaced

CUSTOMER SERVICE

For payment questions:

Phone: 1-800-936-2119
Email: customerservice@justnutritive.com
Hours: Monday-Friday, 7:30 AM - 3:30 PM EST

POLICY CHANGES

We reserve the right to modify accepted payment methods at any time. Changes effective immediately upon posting.