Customer Service & Ordering Information
Customer Service & Ordering Information
CUSTOMER SERVICE HOURS
We're Here to Help!
Phone Support: 1-800-936-2119
Monday - Friday: 8:00 AM - 3:00 PM EST
Closed weekends and major holidays
Email Support: customerservice@justnutritive.com
Response time: Within 24-48 business hours
Holiday Schedule
We observe the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Orders placed on holidays will be processed the next business day
HOW TO PLACE AN ORDER
Online Ordering (Recommended)
- Browse our products at www.justnutritive.com
- Add items to your shopping cart
- Select samples (if desired) BEFORE checkout
- Review your order for accuracy
- Enter shipping and billing information
- Submit your order through our secure checkout
- Receive confirmation email within minutes
Phone Ordering
- Call 1-800-936-2119 during business hours
- Have product names/codes ready
- Provide shipping and billing information
- Receive order number for your records
Mail-In Ordering (Money Order Only)
- Complete our Money Order Form click here to download
- Include exact payment amount
- Mail to our processing center
- See [Payment Methods] for details
We do not have an automatic re-order program, recurring or subscription service.
We charge you only one time for each purchase at the time of purchase.
ORDER CONFIRMATION PROCESS
What Happens After You Order
Immediate Confirmation
- Automated email sent within 5 minutes of order placement
- Contains order number and summary
- Save this email for your records
Order Processing Confirmation Within 1-2 business days, you'll receive:
- Detailed order confirmation
- Purchase order number
- Expected ship date
- Any special information about your order
- Notification of any delays or issues
Shipping Confirmation When your order ships:
- Email with tracking number
- Estimated delivery date
- Link to track your package
Important Confirmation Information
- Check spam/junk folder if confirmation not received
- Contact us if no confirmation within 24 hours
- Keep order number for all correspondence
- Review confirmation for accuracy immediately
SAMPLE POLICY
How to Get Samples
Some promotional items may be labeled as “Free Sample.” This designation refers to the product itself, which has no retail value. Any amount charged for samples represents handling, fulfillment, and packaging costs, not the cost of the product. By completing your purchase, you acknowledge and agree to these fees.
ORDER MODIFICATIONS & CANCELLATIONS
Before Shipment
- Contact us immediately at customerservice@justnutritive.com
- Include order number in subject line
- Modifications possible if order hasn't shipped
- Cancellations receive full refund
After Shipment
- Cannot modify shipped orders
- Use our Return Policy for unwanted items
- Refuse delivery for full order cancellation (shipping fees non-refundable)
COMMON ORDERING QUESTIONS
Account Creation
Is an account required?
- No, guest checkout available
- Account recommended for faster future orders
- Track orders easily with account
- Save multiple addresses
Order Limits
- We reserve the right to limit quantities
- Bulk orders may require verification
- Commercial accounts available - contact us
Backorders
- Notified immediately if item unavailable
- Option to wait or cancel backordered items
- No charge until item ships
- Estimated restock dates provided when available
Special Requests
- Add notes during checkout for gift messages
- Special shipping instructions in order notes
- Contact us for large/bulk orders
- Custom orders not available
ORDERING TIPS FOR BEST EXPERIENCE
Before You Order
✓ Create account for easier tracking
✓ Check product availability
✓ Review ingredients for allergies
✓ Select samples before checkout
✓ Verify shipping address accuracy
✓ Ensure billing address matches card
During Checkout
✓ Double-check order contents
✓ Apply promotional codes
✓ Select preferred shipping method
✓ Choose samples (final opportunity)
✓ Review total including tax/shipping
✓ Save confirmation email
After Ordering
✓ Check email for confirmation
✓ Review order details for accuracy
✓ Track shipment with provided number
✓ Contact us with any concerns
SECURITY & PRIVACY
How We Protect Your Order
- 256-bit SSL encryption on all transactions
- PCI-compliant payment processing
- Secure servers for data storage
- Never share customer information
- See our [Privacy Policy] for details
Your Responsibilities
- Keep order confirmations secure
- Don't share account passwords
- Review statements for accuracy
- Report unauthorized charges immediately
TECHNICAL ISSUES
Website Problems?
If experiencing issues:
- Clear browser cache and cookies
- Try different browser (Chrome, Firefox, Safari)
- Disable ad blockers temporarily
- Ensure JavaScript is enabled
- Contact us if problems persist
Supported Browsers
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
INTERNATIONAL CUSTOMERS
- Must use U.S. billing address for cards
- See [International Shipping] for details
- All prices in USD
- Customer responsible for duties/taxes
- No separate sample shipments internationally
ACCESSIBILITY
We strive to make ordering accessible to all:
- Phone ordering available for those who prefer
- Customer service can assist with order placement
- Website meets WCAG 2.1 AA standards
- Contact us for accommodation needs
CONTACT CUSTOMER SERVICE
Multiple Ways to Reach Us
Phone: 1-800-936-2119
Email: customerservice@justnutritive.com
Hours: Monday-Friday, 8 AM - 3 PM EST
Mailing Address:
Just Natural Products LLC
Customer Service Department
2021 High Ridge Road
Boynton Beach, FL 33426
Response Times
- Phone: Immediate during business hours
- Email: Within 24-48 business hours
- Mail: 7-10 business days
FEEDBACK & COMPLAINTS
We value your feedback:
- Product reviews help other customers
- Email suggestions to customerservice@justnutritive.com
- Formal complaints addressed within 48 hours
- Management escalation available if needed
Thank you for choosing Just Nutritive. We're committed to providing exceptional service and natural products that exceed your expectations.
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